Yes, to satisfy customers’ needs, we will add new products and a number of accessible brands on the store constantly.
Available payment methods are “PayPal”, “Amazon Payments”, “Bitcoin”, and “Bank Transfer”.
A received order is shipped within 36 hours after the payment is completed (weekend & national holidays excluded). After the shipment, a tracking number will be emailed to the email address you provided during checkout.
As an exception, orders received on weekend or national holidays will be shipped on the next business day in our local time (GMT+9) due to post office closure on weekend and holidays.
Average delivery time for Regular shipping (Free) is 10~21 business days from the day of shipment. Average delivery time for Express shipping (Free) is 3~5 business days from the day of shipment (Not available yet). However, some deliveries might take longer than expected depending on your local customs, severe weather, or holiday season rush. For further information, please Click here!.
Yes, we pack items in strong, durable plastic bags with an air bubble pouch inside. Furthermore, we identify the contents as “Backpack” for quicker customs clearance and faster delivery service.
To see how to track an order, please go to https://www.ssantas.com/order-tracking/.
MuHan Trade (www.coolcutebackpacks.com) only collects information that is provided during registration or placing an order. Throughout these processes, you may provide us with your information such as name, billing and shipping address, telephone number, IP address, shipping preferences, and product preferences.
MuHan Trade (www.coolcutebackpacks.com) only makes use of the collected information to provide you the most effective shopping experience and to inform you about various promotions and new brands along with other services. We don’t make use of the information for creating profiles of our clients. For more information, just Click here!.
Absolutely not. MuHan Trade (www.coolcutebackpacks.com) is not capable of collecting or storing credit card information of customers. When you click the “Place order” button on the checkout page, you are transmitted to the payment pages of payment gateway companies like PayPal or Amazon Payments according to your payment choice. Therefore, it is impossible for our company to collect or store customers’ credit card details in our server.
Yes, we have a policy for partial refunds and full refunds. For details, please Click here!.
Yes, we have a return policy. For details, please Click here!.
You can cancel your order without additional charge if the order has not been shipped. Otherwise, original handling & shipping costs and return fee ($3.85) will be charged for the cancellation. Thus, for a cancellation, you need to contact customer support representatives at support@coolcutebackpacks.com (Click here!) as soon as possible.
MuHan Trade (www.coolcutebackpacks.com) never allows chargebacks. In accordance with the store policies, if we make a mistake during any part of the ordering process, we will issue a full refund or reship the order. Thus, all customers are required to contact customer support representatives first if they have any problems. However, customers who threatens to chargeback will be completely banned from making future purchases on our site. Furthermore, we will provide all of their information including their IP addresses to all processing agencies.
To contact us, just Click here! or please give us a call at +827077017733. Customer support representatives will respond to your questions within 12 hours (weekend & national holidays excluded). We always welcome and appreciate your questions and business.
