Pengembalian Barang dan Pengembalian Dana

Shipping & Delivery

A received order is shipped within 36 hours after the payment is completed (weekend & national holidays excluded). After the shipment, a tracking number will be emailed to the email address you provided during checkout.
As an exception, orders received on weekend or national holidays will be shipped on the next business day in our local time (GMT+9) due to post office closure on weekend and holidays.
Average delivery time for Regular shipping (Free) is 10~21 business days from the day of shipment (Only regular shipping is available now).
Average delivery time for Express shipping (Free) is 3~5 business days from the day of shipment (Not available yet).
Express shipping (Free) will only apply to corresponding items over $150 (USD) at the fixed price (Not applied yet).
Each shipping method will be decided according to the price of the corresponding item (Not applied yet).
We pack items in strong, durable plastic bags with an air bubble pouch inside to protect them from any damage. Furthermore, we identify the contents as “Backpack” for quicker customs clearance and faster delivery service.
You must sign upon delivery for all parcels shipped via registered air mail.
All customers are supposed to contact customer support representatives if they do not receive their orders after one month from the day of order.
Some deliveries might take longer than expected depending on your local customs, severe weather, or the holiday season rush.

Track Order

For Regular shipping (Free), tracking is divided into two parts. Once a package is in transit within South Korea, you can get its tracking information provided by Korea post at https://www.ssantas.com/order-tracking/. If the package is moving within its destination country, you should go to the postal service website of the package’s destination country. Unfortunately, most postal services do not provide tracking information for Regular shipping (Free).
Tracking information for Express shipping (Free) is available at https://www.ssantas.com/order-tracking/ regardless of the package’s destination country (Not available yet).
Tracking information in transit within South Korea is provided by Korea Post. For more information, please Click here!.

Order Cancellation

You can cancel your order without any additional charge if the order has not been shipped. Otherwise, original handling & shipping costs and return fee ($3.85) will be charged for the cancellation. Thus, for a cancellation, you need to contact customer support representatives at support@coolcutebackpacks.com (Click here!) as soon as possible.

Refunds

Full refund or reship: if an order is not shipped because of technical problems or is lost/stolen in delivery, or if you receive defective merchandise or an incorrect product.
Partial refund for that order less handling & shipping costs and return fee ($3.85) when the package is returned to the company because of an incorrect shipping address provided while placing the order or an absence of address. The partial refund will be offered only when we receive the package back. Please double check your address while placing an order.
Please keep in mind that in the case of lost or stolen packages, the investigation might take up to two months to get a final result from Korea post.

Returns

All returns must be requested within 7 days from the day of the receipt. No other return requests will be accepted.
If you receive defective merchandise or incorrect products, you must immediately contact customer support representatives at support@coolcutebackpacks.com (Click here!) with proof of the mistake. All the items must be returned in the original condition as received. A full refund, including return shipping cost, will be issued immediately when we confirm your return via a tracking number which you must provide.
For all other returns, including a change of preference, a partial refund, less the original shipping cost and 15% restocking fee, will be offered. You must pay return shipping costs in these cases as well.

Contacting Us

If you have any questions or leave a comment regarding these shipping & refunds, please Click here! or contact us using the below information.

E-mail: support@coolcutebackpacks.com
Phone: +827077017733
Fax: +827077015101
Address: Customer Support Team
61 Uijeong-ro
140beon-gil Uijeongbu-si
Gyeonggi-do South Korea

Customer support representatives will respond to your questions within 12 hours (weekend & national holidays excluded). We always welcome and appreciate your feedback and business.