Termos e Condições

Thanks for visiting MuHan Trade(www.coolcutebackpacks.com). Please read the following terms and conditions before purchasing items on the website to avoid unnecessary disputes in the future. 

Responsibiility & Limitation

  • All the customers are required to understand and follow applicable regulations and laws in their countries purchasing the products on the website. MuHan Trade has no responsibility for all issues which may be caused pertaining to them.
  • Generally, to import products under $200(USD) for personal consumption is exempted from duty and taxes. However, MuHan Trade can’t be 100% certain that no tax is going to be charged worldwide because some nations may from time to time use the international postal rules and standards.
  • The website is not intended for minors under the age of 18. Hence all the minors are required to purchase items on the site with the permission of their parent or guardians.
  • It’s considered that all the customers are familiarized with terms and conditions just before purchasing products on the website.
  • All the customers need to keep in mind that the subsequent using the website assumes you have been familiarized with the conditions and terms and accept them. 
  • MuHan Trade(www.coolcutebackpacks.com) is ready to provide the needed assistance when needed. For just about any queries, every customer is requested to make contact with customer support representatives at support@coolcutebackpacks.com(Click Here!).
  • MuHan Trade(www.coolcutebackpacks.com) will offer a full refund or reship your order free from any charges when the order is lost or received parcels are broken.
  • MuHan Trade(www.coolcutebackpacks.com) never accepts chargebacks. In case of our faulty, we will issue a refund or reship the order. A customer who threatens to chargeback will be completely banned from making future purchases on the website. We will also provide their information to processing agencies.

Shipping & Delivery

  • Order is shipped within 36 hours after the payment is completed(weekend & national holidays excluded). After the order is shipped, the tracking number will be emailed you.
  • Average delivery term of Free Shipping(Regular) is 10~21 business days from the day of shipment.
  • Typical delivery time of EMS(Express) is 3~5 business days from the day of shipment.
  • All the parcels are shipped via registered air mail. Hence you must sign upon delivery.
  • All the customers are supposed to contact customer support representatives if they do not receive their packages even after one month from the day of order.
  • Delivery may take longer than expected depending on your local customs, severe weather or holiday seasons rush.

Order Cancellation

  • You can cancel an order before it ships without additional charge. If you want to cancel the order after shipment, handling & shipping costs and return fee($3.85) will be charged for the cancellation. For  the cancellation, you need to contact customer support representatives at support@coolcutebackpacks.com(Click Here!)

Refund

  • Full refund or reship – if order is not shipped because of some technical problems or is lost/stolen in delivery or if you receive defective merchandise.
  • Partial refund for that order less handling & shipping costs and return fee($3.85) when the package is returned to the company because of incorrect shipping address provided placing the order or addressee absence. The partial refund will be offered only when we receive the package back. So please double check your address placing an order.
  • If you receive a defective merchandise, you need to immediately contact us with its proof.
  • Please keep in mind that in case of lost or stolen package, the investigation might take two months to get a final result.

Copyrights, Trademarks and Intellectual Property

  • All content on the website, including text, graphics, photos, logos, button icons, images, is the exclusive property of MuHan Trade(www.coolcutebackpacks.com). Thus, its illegal usage without the company’s permission would be severely punished by both South Korea and international copyright laws.

Security

  • All personal information is transmitted by using 128 bit Secure Socket Layer (SSL) protocol and is encrypted and stored in a protected server.

The Kind of Your Information The Website Collects

  • MuHan Trade(www.coolcutebackpacks.com) collects only information that you simply provide getting registered to begin or placing an order. Throughout these processes, you may provide us with your information such as the name, address, telephone number, shipping preferences, and product preferences.
  • MuHan Trade(www.coolcutebackpacks.com) can not collect and store credit card information of customers because it is impossible technically to get credit card details of customers during payment processing.

Information Use

  • MuHan Trade(www.coolcutebackpacks.com) makes use of the collected information to offer you the most effective shopping experience or inform you about various promotions and new brands along with other services. We don’t make use of the information for creating profiles in our clients.
  • MuHan Trade(www.coolcutebackpacks.com) never sells or transmits the acquired private information to the third party.

Being Able to Access Your Individual Information

  • Keeping your private information accurate and up-to-date is essential for us to offer you the best services. For those who have observed any inaccurate or incomplete information, please contact our Customer Services representatives and offer all of them with the up-to-date information. If you want to remove your individual information from our site, please send your request to support@coolcutebackpacks.com(Click Here!) and we’ll erase it within 24 hours.