Refund and Returns

Refunds

• Full refund or reship: if an order is not shipped because of technical problems or is lost/stolen in delivery, or if you receive defective merchandise or an incorrect product.
• Partial refund for that order less handling & shipping costs and return fee ($3.85) when the package is returned to the company because of an incorrect shipping address provided while placing the order or an absence of address. The partial refund will be offered only when we receive the package back. Please double check your address while placing an order.
• Please keep in mind that in the case of lost or stolen packages, the investigation might take up to two months to get a final result from Korea post.

Returns

• All returns must be requested within 7 days from the day of the receipt. No other return requests will be accepted.
• If you receive defective merchandise or incorrect products, you must immediately contact customer support representatives at support@coolcutebackpacks.com (Click here!) with proof of the mistake. All the items must be returned in the original condition as received. A full refund, including return shipping cost, will be issued immediately when we confirm your return via a tracking number which you must provide.
• For all other returns, including a change of preference, a partial refund, less the original shipping cost and 15% restocking fee, will be offered. You must pay return shipping costs in these cases as well.

Order Cancellation

• You can cancel your order without any additional charge if the order has not been shipped. Otherwise, original handling & shipping costs and return fee ($3.85) will be charged for the cancellation. Thus, for a cancellation, you need to contact customer support representatives at support@coolcutebackpacks.com (Click here!) as soon as possible.

Contacting Us

• If you have any questions or leave a comment regarding these shipping & refunds, please Click here! or contact us using the below information.

       E-mail: support@coolcutebackpacks.com
       Phone: +827077017733
       Fax: +827077015101
       Address: Customer Support Team
                      61 Uijeong-ro
                      140beon-gil Uijeongbu-si
                      Gyeonggi-do South Korea

• Customer support representatives will respond to your questions within 12 hours (weekend & national holidays excluded). We always welcome and appreciate your feedback and business.